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Our Policies
Page Highlights:
[Privacy]
[Purchase
Warranty]
[Item Descriptions]
[Finance_Charges]
[Vintage
Repair Warranty] [Vintage
Repair Form] [Swiss Repair Warranty] [Swiss
Repair Form]
We are a Factory
Authorized Service Agent for Accutron, Omega, Rado, Tissot, Hamilton, Longines, Calvin
Klein and Bulova watches.
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Privacy
We
share your concern regarding purchasing goods over the Internet. Our entire
site is protected by hosting authentication through GoDaddy's Secure Server Encryption Certifier. With today's
encryption technology, it's safer than ever to purchase with
confidence on the internet, and as technology changes, we'll remain on the
cutting edge with the newest security methods. Every secure order is
handled immediately, and we never sell, or share our customer lists. Every
order form contains questions regarding your choice of
"Privacy Level".
Simply indicate on
your order or repair form which security level you choose from the description
shown.
It's our promise to you that your personal and
financial information will always be handled discretely, responsibly, and
professionally and never shared with anyone. |
Professional Discretion
- This selection allows Old Father Time to maintain your personal
and financial information in our files in paper form, and E-mail you
regarding updates to this site from time to time, as new items are
added or sales begin or end.
(Default selection)
E-Mail Only
- This selection allows Old Father Time to maintain your E-mail
address for purposes of informing you of future updates or changes in
the website, but, other than information require by bank card companies
to be kept, no other information will be maintained.
Order Info Only
- This allows Old Father Time to maintain information relevant to
placing future orders only, you do not wish to be added to our mailing
list.
Absolute Privacy
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This selection requests that all personal and
financial information which is not required by the credit card company,
be responsibly disposed of, (shredded), immediately after the
transaction is concluded. |
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Vintage Repair
Warranty
Unless
otherwise stated, Old Father Time offers a 6-Month warranty on our
*Vintage watch repairs. Warranty commences on the date of original
complete repair. While perfection is always our goal,
no warranties are, or can be, made
regarding achieving the accuracy standards of timekeeping asserted by the
original manufacturers when these watches were NEW. Timekeeping is adjusted
as originally prescribed by the manufacturer at the time of return shipment to the
customer, and has been found to be consistent for at least 7 days prior to
shipment. However, it is mutually understood that these watches are now
antiques. Adjustments to timekeeping ARE
SOMETIMES necessary after any repair or overhaul and while the watch adjusts to
the owner's normal use. We've found that adjustments can also be required
after "rough shipping". New problems can also arise after the initial repair is performed
. We will, therefore, make timekeeping adjustments
throughout the warranty period as needed, however, our warranty does not apply
to wear and tear, abuse, or tampering, and excludes batteries, case,
strap or bracelet, crystals, electronic coils and return shipping costs.
Partial repairs are not covered by warranty.
**Access
our
Easy Mail-In Repair Form Here
* Watches produced prior to
1990
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Modern Repair Warranty
As a factory authorized service
center for several large watch manufacturing houses, Old Father Time offers a one (1) year warranty on our
*modern Swiss and American Full Factory Service watch
repairs. If a problem arises following our repair, we will, during the
twelve months immediately following our initial service, at our discretion,
repair or replace any damaged parts and/or correct the repair execution.
All other rights resulting from the faulty execution of services are
expressly excluded. Our warranty does not cover normal wear and tear or
damage caused by accident or negligence and does not cover batteries, case,
strap or bracelet, crystals or return shipping charges. Warranty is void
if our service department discloses instances of tampering. Partial
repairs are not covered by warranty.
**Access our
Easy Mail-In Repair Form Here
* Watches produced after 1990
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**
Shortly after your watch arrives, we'll contact you by email or
other method you indicate, with a detailed evaluation of the needed repairs.
We'll then wait to hear from you before proceeding.
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Watch Purchases
Vintage Electronic timepieces purchased from Old
Father Time are warranted to our customers, for a period of six (6) months from
the date of original purchase, against failure to operate, (unless otherwise
stated in the watch description). No warranties are made, either expressed
or implied, regarding maintaining the accuracy standards of timekeeping of
the original manufacturers when the item was new. It is mutually understood that these watches
are purchased and sold as antiques. Warranty is void if we determine
occurrences of tampering. This warranty does not apply to normal wear and
tear, or abuse, and excludes batteries, case, strap or bracelet, crystals,
electronic coils and return postage.
may be used for
Warranty Repairs
Our standard return policy is your complete satisfaction with whatever you
purchase from us. Examine the items for three days and, if not pleased, return for a
full refund of the purchase price, (excluding
postage). Just notify us within three days by
e-mail, (or phone), of your desire to return your merchandise. We'll credit
your account as soon as your return shipment arrives safely and in good,
sellable condition. Pack all returns in the same manner in which you
received them, to be safe. |
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Item Descriptions
We endeavor
to describe all our watches as accurately as humanly possible. We can,
however, unintentionally overlook things from time to time. We will make
every effort to affect corrections quickly and to our customer's
satisfaction.
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Finance Charges
There
will be a 14.75% annualized
finance charge imposed on all unpaid balances over 10 days. The
customer will be responsible for any charges associated with debt
collection, including, but not limited to, bank charges, court
costs, and attorney's fees. An administrative fee of $15 is
assessed for all declined credit cards, $35 for checks returned due to
insufficient funds.
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We are proud members of:
American Watchmakers-Clockmakers
Institute (AWCI),
The British Horological
Institute (BHI), The Horological Association of
Virginia (HAV), The Society for
Professional Watchmakers, The American Horological Institute, and the Tri-Cities Watchmakers & Jewelers
Guild. We are registered with
Dun & Bradstreet,
& The Jewelers Board of Trade, and are insured by
the leading insurer to the industry, Jeweler's Mutual
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We are also Certified Personal Property Appraisers & GIA Certified Gemologists.

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