Our Policies

Servicing Vintage & Modern Accutron Watches, and Modern Omega, Rado and Tissot

Privacy
We share your concern regarding purchasing goods over the Internet. Our entire site is protected by hosting authentication through GoDaddy's Secure Server Encryption Certifier. With today's encryption technology, it's safer than ever to purchase with confidence on the internet, and as technology changes, we'll remain on the cutting edge with the newest security methods. Every secure order is handled immediately, and we never sell, or share our customer lists. Every order form contains questions regarding your choice of "Privacy Level".

Simply indicate on your order or repair form which security level you choose from the description shown. It's our promise to you that your personal and financial information will always be handled discretely, responsibly, and professionally and never shared with anyone.

Professional Discretion - This selection allows Old Father Time to maintain your personal and financial information in our files in paper form, and E-mail you regarding updates to this site from time to time, as new items are added or sales begin or end. (Default selection)
E-Mail Only - This selection allows Old Father Time to maintain your E-mail address for purposes of informing you of future updates or changes in the website, but, other than information require by bank card companies to be kept, no other information will be maintained.
Order Info Only - This allows Old Father Time to maintain information relevant to placing future orders only, you do not wish to be added to our mailing list.
Absolute Privacy - This selection requests that all personal and financial information which is not required by the credit card company, be responsibly disposed of, (shredded), immediately after the transaction is concluded.

Vintage Accutron Repair Warranty
Unless otherwise stated, Old Father Time offers a 6-Month warranty on our *Vintage watch repairs. Warranty commences on the date of original completed repair. While perfection is always our goal, no warranties are, or can be, made regarding achieving the accuracy standards of timekeeping asserted by the original manufacturers when these watches were NEW. Timekeeping is adjusted as originally prescribed by the manufacturer at the time of return shipment to the customer, and has been found to be consistent for at least 7 days prior to shipment. However, it is mutually understood that these watches are now antiques. Adjustments to timekeeping ARE SOMETIMES necessary after any repair or overhaul and while the watch adjusts to the owner's normal use. We've found that adjustments can also be required after "rough shipping". New problems can also arise after the initial repair is performed. We will, therefore, make timekeeping adjustments throughout the warranty period as needed, however, our warranty does not apply to wear and tear, abuse, misuse, incorrect application, or tampering (removing the case-back), and excludes batteries, case, strap or bracelet, crystals, electronic coils and return shipping costs. Partial repairs are not covered by warranty.
**Access our Easy Mail-In Repair Form Here

* Watches produced prior to 1995

Modern Repair Warranty
As a factory authorized service center for several large watch manufacturing houses, Old Father Time offers a one (1) year warranty on our *modern Swiss and American Full Factory Service watch repairs. If a problem arises following our repair, we will, during the twelve months immediately following our initial service, at our discretion, repair or replace any damaged parts and/or correct the repair execution. All other rights resulting from the faulty execution of services are expressly excluded. Our warranty does not cover normal wear and tear or damage caused by accident or negligence and does not cover batteries, case, strap or bracelet, crystals or return shipping charges. Warranty is void if our service department discloses instances of tampering (opening the case). Partial repairs are not covered by warranty.
**Access our Easy Mail-In Repair Form Here

* Watches produced after 1995

** Shortly after your watch arrives, we'll contact you by email or other method you indicate, with a detailed evaluation of the needed repairs. We'll then wait to hear from you before proceeding.

Watch Purchases
Vintage Electronic timepieces purchased from Old Father Time are warranted to our customers, for a period of six (6) months from the date of original purchase, against failure to operate, (unless otherwise stated in the watch description). No warranties are made, either expressed or implied, regarding maintaining the accuracy standards of timekeeping of the original manufacturers when the item was new. It is mutually understood that these watches are purchased and sold as antiques. Warranty is void if we determine occurrences of tampering. This warranty does not apply to normal wear and tear, or abuse, and excludes batteries, case, strap or bracelet, crystals, electronic coils and return postage.
may be used for Warranty Repairs
Our standard return policy is your complete satisfaction with whatever you purchase from us. Examine the items for three days and, if not pleased, return for a full refund of the purchase price, (excluding postage). Just notify us within three days by e-mail, (or phone), of your desire to return your merchandise. We'll credit your account as soon as your return shipment arrives safely and in good, sellable condition. Pack all returns in the same manner in which you received them, to be safe.

Item Descriptions
We endeavor to describe all our watches as accurately as humanly possible. We can, however, unintentionally overlook things from time to time. We will make every effort to affect corrections quickly and to our customer's satisfaction.

Finance Charges
There will be a 14.75% annualized finance charge imposed on all unpaid balances over 10 days. The customer will be responsible for any charges associated with debt collection, including, but not limited to, bank charges, court costs, and attorney's fees. An administrative fee of $15 is assessed for all declined credit cards (for each instance), $35 for checks returned due to insufficient funds.

Storage Fees
Storage fees will be imposed on all items which are unpaid at the time of completion of repairs. If, because of insufficient funds on checking accounts, or declined credit cards, repairs are not paid for upon completion, storage fees will be applied to the invoice for the cost of liability insurance and storage of personal property beginning on the date of non payment and prorated daily thereafter. The daily storage rate is currently $5.45.

Abandoned Personal Property

1. Unrepairable Watch – If you deliver your watch for repair to Old Father Time and in their judgment your watch cannot be repaired, you agree to promptly pay all estimate and shipping costs for its return to you. The watch will not be returned until such costs are paid.

2. Refusal of Repairs – If you decline to proceed with the watch repairs estimated and recommended by Old Father Time, you agree to promptly pay all estimate and shipping costs for its return to you. The watch will not be returned until such costs are paid.

3. Abandoned Property – If upon reasonable notice to you: 1.) you fail to pay for repairs that you authorize and that Old Father Time makes to your watch; or 2.) you fail to pay estimate and shipping costs for your watch’s return when it is deemed unrepairable; or 3.) you refuse repair of your watch and do not pay estimate and shipping costs for its return; your watch will be considered to be abandoned property 90 days after that occurrence.

If your watch has become abandoned property, Old Father Time is no longer responsible for its reasonable care or storage and may dispose of it. If Old Father Time retains that property beyond 90 days, a storage fee of $1.45 per day will be imposed beginning with the date of receipt of the watch and continuing until all fees are paid. Upon passage of an additional 90 days, Old Father Time may sell or otherwise dispose of the abandoned property in any manner deemed fit, at any time.

Wholesale or Trade Services
Old Father Time does not offer wholesale services to the jewelry trade. We do not sell Rado, Tissot or Omega parts to jewelers and are not allowed to sell them at all.

We are proud members of:
American Watchmakers-Clockmakers Institute (AWCI), The British Horological Institute (BHI), The Horological Association of Virginia (HAV), The Society for Professional Watchmakers, The American Horological Institute, and the Tri-Cities Watchmakers & Jewelers Guild. We are registered with Dun & Bradstreet, & The Jewelers Board of Trade, and are insured by the leading insurer to the industry, Jeweler's Mutual. Accredited Member of the Better Business Bureau. We are also Certified Personal Property Appraisers & GIA Certified Gemologists.