Our Policies

Servicing Vintage & Modern Accutron Watches, and Modern Omega, Rado and Tissot

Privacy
We share your concern regarding purchasing goods over the Internet. Our entire site is protected by hosting authentication through GoDaddy's Secure Server Encryption Certifier. With today's encryption technology, it's safer than ever to purchase with confidence on the internet, and as technology changes, we'll remain on the cutting edge with the newest security methods. Every secure order is handled immediately, and we never sell, or share our customer lists. Every order form contains questions regarding your choice of "Privacy Level".

Simply indicate on your order or repair form which security level you choose from the description shown. It's our promise to you that your personal and financial information will always be handled discretely, responsibly, and professionally and never shared with anyone.

Orders placed through our Secure "Shopping Cart" are automatically protected by Absolute Privacy. Credit card information is NOT captured at all.

Professional Discretion
This selection allows Old Father Time to maintain your personal and limited financial information in our files in electronic form, and E-mail you regarding updates repair items or orders. (Default selection)

E-Mail Only
This selection allows Old Father Time to maintain your E-mail address for purposes of informing you of future updates or changes in the website, but, other than information require by bank card companies or IRS to be kept, no other information will be maintained.

Absolute Privacy
This selection requests that all personal and financial information which is not required by the bank or IRS, be responsibly disposed of, (shredded), immediately after the transaction is concluded. This is used with all Online Shopping Cart orders.

Vintage Accutron Repair Warranty
Unless otherwise stated, Old Father Time offers a 6-Month warranty on our *Vintage watch repairs. Warranty commences on the date of original completed repair. Warranty items must be received in the shop prior to the end of the warranty period in order to be honored.

While perfection is always our goal, no warranties are, or can be, made regarding achieving the accuracy standards of timekeeping asserted by the original manufacturers when these watches were NEW. Timekeeping is adjusted as originally prescribed by the manufacturer at the time of return shipment to the customer, and has been found to be consistently accurate** for at least 7 days prior to shipment. However, it is mutually understood that these watches are now antiques. Adjustments to timekeeping ARE SOMETIMES necessary after any repair or overhaul and while the watch adjusts to the owner's normal use. We've found that adjustments can also be required after "rough shipping". New problems can also arise after the initial repair is performed. We will, therefore, make timekeeping adjustments throughout the warranty period as needed, however, our warranty does not apply to wear and tear, abuse, misuse, ***incorrect application, or tampering (removing the case-back), and excludes batteries, case, strap or bracelet, crystals, electronic coils and return shipping costs. Partial repairs are not covered by warranty.
**Access our Easy Mail-In Repair Form Here

* Watches produced prior to 1995
**Vintage tuning fork accuracy is measured over an extended period of time. A variance of + or - 4 minutes per month is acceptable for antique tuning fork movements.

*** Incorrect application may include, but is not limited to, water, moisture or condensation. Vintage Accutron watches ARE NOT WATERPROOF (and never were). Swimming, showering, rain, heavy perspiration and other introductions of water cannot be covered by warranty. If condensation is observed, please remove the battery door (214) or pull the crown (218) and allow the movement to dry completely. Then package the watch and return it to us for inspection. SEE BELOW for more information about water resistance and vintage watches.

Modern Repair Warranty
As a factory authorized service center for several large watch manufacturing houses, Old Father Time offers a one (1) year warranty on our *modern Swiss and American Full Factory Service watch repairs. If a problem arises following our repair, we will, during the twelve months immediately following our initial service, at our discretion, repair or replace any damaged parts and/or correct the repair execution. All other rights resulting from the faulty execution of services are expressly excluded. Our warranty does not cover normal wear and tear or damage caused by accident or negligence and does not cover batteries, case, strap or bracelet, crystals or return shipping charges. Warranty is void if our service department discloses instances of tampering (opening the case). As with the factory, partial repairs are not covered by warranty.
**Access our Easy Mail-In Repair Form Here

* Watches produced after 1995

Note: If someone on the internet indicates that they'll make a vintage Accutron watch waterproof for you, be cautious. Much has transpired on the subject over the years with false or misleading claims, and the term can no longer be used on watches made in the US. Bulova eventually stopped referring to water at all on their watches because of numerous water related problems. The dive models (I'm told by customers), were considerably more water resistant WHEN NEW, than any of the other models that were touted to be WATERPROOF.

Only the words "Water Resistant" can be used on US made watches, as of the late 1960s. Unless a watch has a screw-down crown, and is water tested to certain depths/pressures, it cannot be made "water resistant". Swiss watch manufacturers will normally only guarantee the "water resistance" of watches they repair "until the watch is shipped back to the customer".

** Shortly after your watch arrives, we'll contact you by email or other method you indicate, with a detailed evaluation of the needed repairs. We'll then wait to hear from you before proceeding. Because of the volume of repairs in the shop, we're not able to send repeated reminders.

Watch Purchases
Vintage Electronic timepieces purchased from Old Father Time are warranted to our customers, for a period of six (6) months from the date of original purchase, against failure to operate, (unless otherwise stated in the watch description). No warranties are made, either expressed or implied, regarding maintaining the accuracy standards of timekeeping of the original manufacturers when the item was new. It is mutually understood that these watches are purchased and sold as antiques. Warranty is void if we determine occurrences of tampering. This warranty does not apply to normal wear and tear, or abuse, and excludes batteries, case, strap or bracelet, crystals, electronic coils and return postage.
may be used for Warranty Repairs
Our standard return policy is your complete satisfaction with whatever you purchase from us. Examine the items for three days and, if not pleased, return for a full refund of the purchase price, (excluding postage). Just notify us within three days by e-mail, (or phone), of your desire to return your merchandise. We'll credit your account as soon as your return shipment arrives safely and in good, sellable condition. Pack all returns in the same manner in which you received them, to be safe.

Item Descriptions
We endeavor to describe all our watches as accurately as humanly possible. We can, however, unintentionally overlook things from time to time. We will make every effort to affect corrections quickly and to our customer's satisfaction.

Finance Charges
There will be a 24.75% annualized finance charge imposed on all unpaid balances over 10 days. The customer will be responsible for any charges associated with debt collection, including, but not limited to, bank charges, court costs, and attorney's fees. An administrative fee of $25 is assessed for all declined credit cards (for each instance), $35 for checks returned due to insufficient funds.

Declined Credit Card Fee
Please provide updated card information as soon as you're aware of it. Please don't wait until we contact you with a declined card. We charge a $25 fee for each incident of a declined credit card.

Returned Check Fee
We charge a $25 fee for each incident of a check returned from our bank as "not payable" for any reason.

Refunds/Exchanges
You may purchase merchandise from this Web site by using any one of the payment options listed. Old Father Time reserves the right to change its payment procedures at any time without prior notice to you.

Credit may be issued for returned items 10 days from original purchase date. A copy of the original Sales Invoice must accompany returned items. Items must be returned in good, sellable condition in order to qualify for refund. Refunds will be issued only to the original "credit card of purchase", no cash refunds will be made. Shipping charges are excluded from the refund amount.

Storage Fees
Storage fees will be imposed on all items which are unpaid at the time of completion of repairs. If, because of insufficient funds on checking accounts, or declined credit cards, repairs are not paid upon completion, storage fees will be applied to the invoice for the cost of liability insurance and storage of personal property beginning on the date of non payment and prorated daily thereafter. The daily storage rate for unpaid repairs is currently $1.00.

Abandoned Personal Property

1. Non-repairable Watch – If you deliver your watch for repair to Old Father Time and in our judgment your watch cannot be repaired, you agree to promptly pay all shipping and insurance costs for its return to you. The watch will not be returned until such costs are paid.

2. Refusal of Repairs – If you decline to proceed with the watch repairs estimated and recommended by Old Father Time, you agree to promptly pay all estimate and shipping costs for its return to you. The watch will not be returned until such costs are paid.

3. Non-Payment of Repairs – If upon completion of repairs you've authorized, your credit card is declined AND you do not send payment by other means, your watch will be considered Abandoned Property 60 days after the occurrence.

4. Abandoned Property – If upon reasonable notice to you: A.) you fail to pay for repairs that you authorized and that Old Father Time makes to your watch; or B.) you fail to pay shipping costs for your watch’s return when it is deemed unrepairable; or C.) you refuse repair of your watch and do not pay estimate and shipping costs for its return; your watch will be considered to be abandoned property 60 days after the occurrence.

5. Credit Card "charge-backs" – Any charged back payments will require Cashier's Check or Money Order as subsequent payment.

If your watch has become abandoned property, Old Father Time is no longer responsible for its reasonable care or storage and may dispose of it in order to satisfy the unpaid debt. If Old Father Time retains that property beyond 60 days, a storage fee of $1.00 per day will be imposed beginning with the date of receipt of the watch and continuing until all fees are paid. Upon passage of 60 days, Old Father Time may sell or otherwise dispose of the abandoned property in any manner deemed fit, at any time.

Wholesale or Trade Services
Old Father Time does not offer wholesale services to the jewelry trade. We do not sell Rado, Tissot or Omega parts to jewelers and are not allowed to sell them at all. We also do not sell vintage Accutron parts that are used in our customers' repairs.